CASE STUDIES

Regional Distributor of Document Management Solutions

Case Study - Regional Distributor of Document Management Solutions

Annual Revenues

$500M

Annual Telecom Spend

$450K

Project/Problem To Be Solved

Customer had a high monthly expense in local measured services for communications with 8 local offices

TEIMS Solution

Implemented Centrex service from a single Central Office to make all calls to other locations an "extension call" with no measured cost. Programmed PBX to select specific Centrex lines and reduce user dialing to 2-digits to reach other offices.

Results

Customer had unlimited calling between offices while almost eliminating expense to do so. Centrex lines used as special trunks at larger locations and primary lines at smaller locations.

Regional Mortgage Company

Case Study - Regional Mortgage Company

Annual Revenues

$20M

Annual Telecom Spend

$100K

Project/Problem To Be Solved

Customer had a single local and long distance provider (ILEC). Customer's system was hacked generating more than $15K in fraudulent international calls within a few days. Provider threatened to terminate all service - including local dial tone for the business, if the $15K was not paid.

TEIMS Solution

Disected the events and identified service provider's contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position

Results

ILEC credited the customer's bill for the entire $15K

National Pharmacy Benefit Management Service

Case Study - National Pharmacy Benefit Management Service

Annual Revenues

$5B

Annual Telecom Spend

10M

Project/Problem To Be Solved

Customer acquired another company and absorbed all telecom accounts. Some accounts were not added to the primary discounted contract resulting in over $100K in lost discounts over several months

TEIMS Solution

Disected the events and identified service provider's contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position

Results

Entire $100K plus was refunded to the customer

Global Semiconductor Manufacture

Case Study - Global Semiconductor Manufacturer

Annual Revenues

$9B

Annual Telecom Spend

$4M

Project/Problem To Be Solved

Customer migrated from POTS service to digital PRI services with ILEC prior to TEIMS engagement. TEIMS discovered that numbers were migrated to PRI but billing for "lines" continued - for almost 5 years.

TEIMS Solution

Disected the events and identified service provider's contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position

Results

Customer received a refund of $300K

National Institutional Pharmaceutical Distributor

Case Study - National Institutional Pharmaceutical Distributor

Annual Revenues

$4B

Annual Telecom Spend

$8M

Project/Problem To Be Solved

Customer's lines were disconnected but the numbers were still linked to one of its ILEC accounts. Numbers were re-assigned to another customer that polled store locations nightly. Customer received an ILEC bill with more than $325K in "casual calling" billing. PIC carrier refused to credit the bill

TEIMS Solution

Disected the events and identified service provider's contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position

Results

Customer received a credit for the entire amount.

National Institutional Pharmaceutical Distributor

Case Study - National Institutional Pharmaceutical Distributor

Annual Revenues

$4B

Annual Telecom Spend

$8M

Project/Problem To Be Solved

Customer's lines were Slammed with ILEC's carrier partner generating $20K in "casual calling" billing when PIC freeze was supposed to be in place. ILEC refused to credit amount

TEIMS Solution

Disected the events and identified service provider's contribution to the problem. Escalated complaint to executive level. Authored all correspondence to compel acceptance of the position

Results

Customer received a full credit for entire amount

National Institutional Pharmaceutical Distributor

Case Study - National Institutional Pharmaceutical Distributor

Annual Revenues

$4B

Annual Telecom Spend

$8M

Project/Problem To Be Solved

Customer acquired another company and was unaware it inherited an existing agreement with another non-primary carrier. Carrier imposed shortfall penalty of $200K and engaged collection agency threatening to sue.

TEIMS Solution

Challenged all elements of the agreement and basis for the quantified amount. Authored all correspondence to compel acceptance.

Results

Entire $200K shortfall penalty was reversed and account closed

National Pharmacy Benefit Management Service

Case Study - National Pharmacy Benefit Management Service

Annual Revenues

$5B

Annual Telecom Spend

$10M

Project/Problem To Be Solved

Customer had nationwide maintenance with primary CPE provider paying tens of thousands of dollars monthly

TEIMS Solution

Audited all maintenance bills, broke down all maintenance coverage, redesigned maintenance coverage to better suit actual requirements, identified "crash kit" for critical technology elements, put out maintenance RFP, negotiated lower per port fees based on coverage type.

Results

Changed to 3rd party maintenance provider. Customer's monthly maintenance expense reduced by 40%. Much more accountable service terms, better ticket system, fewer incidents. Still with same provider 4 years later.

West Coast Public Gas Utility

Case Study - West Coast Public Gas Utility

Annual Revenues

$4B

Annual Telecom Spend

$10M

Project/Problem To Be Solved

Customer had nationwide maintenance with primary CPE provider paying tens of thousands of dollars monthly

TEIMS Solution

Prepare "apples to apples" RFP format to achieve accurate comparison matrix and response criteria enabling simple and accurate comparison analysis. Identified services requirements as well as terms and conditions. Chaired bidders conference and supported all bidder inquiries and responses.

Results

RFP responses and finalized negotiations produced over $1M in annual cost savings with new carrier - achieving projected savings forecasted prior to project commencement. Realized dramatic enhancement in call center reporting capabilities and management.

South West Public Gas Utility

Case Study - South West Public Gas Utility

Annual Revenues

$3.5B

Annual Telecom Spend

$12M

Project/Problem To Be Solved

Excessive wireless billing with a major public utility. Customer's wireless configuration was not optimized due to limited oversight and access to reporting/analysis tools

TEIMS Solution

Broke out usage to the call detail level to properly separate Peak vs Off-Peak minutes, analysed all users and designed overhaul of service plans. Demonstrated to the carrier that limited reporting and account team accountability resulted in customer paying more than it should.

Results

Customer received a $100K credit and reduced monthly costs by more than 25%

Small Regional Law Firm

Case Study - Small Regional Law Firm

Annual Revenues

Private

Annual Telecom Spend

$5K

Project/Problem To Be Solved

Audit/Cost Savings Project

TEIMS Solution

Identified customer being billed for another company's PRI by the ILEC for more than 2 years. Customer was being billed for PICC on DID numbers from LD carrier.

Results

Received a credit from the ILEC of more than $22K. Received a refund check from LD provider for $13K. Reduced customers monthly expense more than 50%

National Cement Manufacturer

Case Study - National Cement Manufacturer

Annual Revenues

$2B

Annual Telecom Spend

$1M

Project/Problem To Be Solved

Cost Reduction,Network Overhaul

TEIMS Solution

Redesign network of leased and multi-drop ILEC data lines for branch connectivity, put out RFP to consolidate voice and data services.

Results

Consolidated multiple carriers to a single primary provider, disconnect many unused system lines, reduced costs by 45%

Regional Insurance Agency

Case Study - Regional Insurance Agency

Annual Revenues

$400M

Annual Telecom Spend

$800K

Project/Problem To Be Solved

Multiple subsidiaries share a single building - all using disimilar services, systems, and providers

TEIMS Solution

Consolidate all business unit telecom requirements into a single system sharing local and long distance service facilities

Results

Eliminated over 75 lines of service, went from 9 service providers to 2, established automated precise cost accounting for bill back, reduced cost by more than 50%.

National Business Insurance Company

Case Study - National Business Insurance Company

Annual Revenues

$5B

Annual Telecom Spend

$8M

Project/Problem To Be Solved

Customer migrated service from one carrier to another - previous carrier continued billing for services that were disconnected or ignored disconnect/billing stop requests.

TEIMS Solution

Audited all services billings, resurrected historical communications, reconciled AP aging disputes, built case to establish improper customer service and support

Results

Eliminated over $350K in carrier billing claims, secured over $250K in billing credits, reversed defensive position with carrier, settled final issues to close relationship without legal intervention required.

National Wireless Fleet Management Service

Case Study - National Wireless Fleet Management Service

Annual Revenues

$1B

Annual Telecom Spend

$7M

Project/Problem To Be Solved

Carrier Audit

TEIMS Solution

Audited all invoices for 3 prior years. Discovered rates for certain international countries and access services were being billed at a higher rate on primary carrier

Results

Secured a refund iof over $400K, eliminated $12K in monthly costs

Global Point of Sale Device Manufacturer

Case Study - Global Point of Sale Device Manufacturer

Annual Revenues

$2B

Annual Telecom Spend

$3M

Project/Problem To Be Solved

Carrier Contract Negotiation

TEIMS Solution

Introduced additional service expense benchmark negotiations after customer had negotiated pending contract

Results

Achieved additional contract savings in excess of $30K/month as well as an additional $100K in "signing" credits

National Pharmacy Benefit Management Service

Case Study - National Pharmacy Benefit Management Service

Annual Revenues

$5B

Annual Telecom Spend

$10M

Project/Problem To Be Solved

Customer desired a cost effective means to upgrade data network from frame relay to MPLS

TEIMS Solution

Worked with IT staff to identify MPLS port requirements and application transfers from Frame Relay ports/pvcs. Produced and conducted RFP process to identify best overall solution

Results

Created apples to apples comparison RFP matrix, identified most competitive solution incorporating access, implementation, pricing, support, technology, and equipment considerations. Implement network over 90 day period resulting in 35% cost reduction and enabling VoIP platform.

Global Semiconductor Manufacturer

Case Study - Global Semiconductor Manufacturer

Annual Revenues

$9B

Annual Telecom Spend

$4M

Project/Problem To Be Solved

Renegotiate wireless contract to reduce costs and stabilize provisioning

TEIMS Solution

Implemented optimum wireless pooling plan configurations, reduced international usage costs, modify user behavior, reduce term and liability exposure, reduce on-going equipment costs

Results

Reduced monthly wireless costs by 40%. Reduced calling card expense migrated to wireless service by 35%, increased term and commitment flexibility, enhanced provider accountability, automated order process.